Optimized Scheduling Software by fieldd
You’ve built your company from the ground up with the best customer service and product, making you different from your competition. Your customers are looking for the easiest, most reliable, best priced, and best quality service. And you deliver this high-quality service, every single time. As more customers find out about your business, maintaining these excellent standards becomes harder. You need optimized scheduling software.
But why is being busy a problem?
Anyone can provide a service to a small number of customers. But to become profitable and succeed past the small business stage, service companies need to be more organized.
Can't I just hire more staff to assist?
Yes, often in the second or third year of business, extra staff are hired to maintain service standards.
Unfortunately in many cases, extra profit is spent on an extra staff member resulting in the latest business growth showing a minimal overall gain.
You may have heard the saying, I made the same amount of money with 2 staff as I did with 20 staff. This cycle will continue to repeat itself unless you take the right steps to break this common cycle.
How do we break the cycle and become more efficient?
Now that your business has regular demand from your customers, it is critical that you optimize your internal processes to maximize profit and ensure your business succeeds in the long term.
Forget price increases or upsells, internal optimization of your business will bring you faster results.
What is the first thing to optimize internally?
As mentioned above, depending on where you are located, hiring more staff to support your business will cost $30,000 – $80,000 per year. There will also be a learning curve of 3 – 6 months before they understand your business and can assist at the required standard. What if you could implement software for $2 per day that would add another staff member to your team that could handle customers 24/7?
What's the second thing to optimize internally
Ensure your daily staff schedules have as little downtime as possible.
What is downtime? Downtime is the time before, between and after jobs during the day.
21% of business revenue is lost due to downtime each year. If your business earns $200,000 a year, that’s $42,000 of lost revenue, every year.
How do we minimize daily downtime?
Let’s look at an example of a 4 hour service and your work day is 9am – 5pm. You have two customers that want a 4 hour service on the same day. The only way you can fit two customers in is if you book one at 9am – 1pm, and one at 1pm – 5pm.
In early stages of business, you will take a 4 hour job at ANYTIME of the day. Once the second job is requested that day, you have to call the first client to see if you could move them to 9am, so you could do the second job at 1pm.
But my customers want a time that suits them?
Let’s look at an example of a 4 hour service and your work day is 9am – 5pm. You have two customers that want a 4 hour service on the same day. The only way you can fit two customers in is if you book one at 9am – 1pm, and one at 1pm – 5pm.
In early stages of business, you will take a 4 hour job at ANYTIME of the day. Once the second job is requested that day, you have to call the first client to see if you could move them to 9am, so you could do the second job at 1pm.
What's the third thing to optimize internally?
How long does it take to respond to job requests via email? How long does it take to schedule a job on the phone? If your answer is more than 30 seconds, your customers will often go somewhere else.
Companies with the fastest and easiest booking system win 95% more business than companies with slow online job request forms.
Is there software that can optimize our schedule and make our bookings faster?
Yes.
Unlike other scheduling solutions that are designed without growth in mind, fieldd’s Optimized Scheduling software will practically eliminate downtime.
Since fieldd knows which are the most efficient times in your day to book new jobs, fieldd also boasts an intelligent Customer Portal. This reduces the average time to book a job from 5-10 minutes to 30 seconds online (even when you and your team are asleep!).