Field Service CRM

Automate & manage your entire field service company.

Field Service CRM

Automate & manage your entire field service company.

Job management so good you'll wonder how you did it before.

Automated Job Tracking

Save hours of calling your staff for updates

Back to back phone calls between customers, staff and the office take time, a lot of time.

Auto track every stage of the job & when staff are en-route, you can track their position directly in the job card without having to call them for an update.

Track: 
Booking Source
Email Open History
Successful SMS Delivery
Arrival Time
Travel Time
Travel Duration
Job Duration
Completion Time
QC Photo Upload Time
QC Checklist Upload Time
Customer & Staff Chat
Payment Status

Quality Control

8 Quality Control checks to protect your brand

Every job should always be completed to the highest standard. 

We understand that ensuring every team member maintains their quality, is a full time job.  To make quality control easy, the fieldd CRM has industry leading quality control features built-in.

Quality Control: 
Photos - Before Job
Photos - After Job
Checklist - Before Job
Checklist - After Job
Customer Ratings
Customer Feedback
Late Arrival Alerts
Cancellation Reasons

Job #3387

"Fantastic service, thanks again."

Live Payment Tracking

Chasing payments is now a thing of the past

Taking payments in one system, and counting them in another, is a time consuming process that often ends up in lost and incorrect payments.

Instead of checking hundreds of payments and matching them to jobs, fieldd sorts the outstanding payments for you.

Accept: 
Card Payments
Cash Payments
Gift Cards
Online Invoice Payments
Bank Deposits

Service Designer

Reduce inbound calls & increase sales

Hiring a 24/7 team to answer the phones is expensive.

Now you can train fieldd to think like your best dispatcher who understands your pricing as well as you do, without hiring any extra staff.

+ 1 %
Faster response time

Service Areas

Reduce travel time, and ensure your staff are always on time

Trying to service an entire city usually results in late arrivals and expensive travel costs. 

Now you can automatically send the right person to the job, allow for enough travel time and ensure your staff are never late, overbooked or double booked. 

Based on travel time, fieldd allows you to create Ai powered service areas to calculate the most efficient service areas for your team.

Have a national operation? Manage multiple cities, time zones, staff and taxes, all from within the fieldd CRM.

Job Chat & Company Comms

Stay in touch with your staff like never before

Fieldd organizes your previous communication between SMS, emails & WhatsApp into one system.

Every job has its own live job chat where you can watch your staff message your customers, and intervene at anytime.

For professionalism and security, you can also restrict staff communication to canned responses only.

Should you need to broadcast a message to all of your staff, you can quickly send Push Notifications to them via their Service App.

Fri, 12th Mar 9.30am

Live Feed

Reduce staff management costs

Previously, on-site checks, and constant contact with staff and customers was the only way to ensure your field service business was running the way it was meant to.

Now, important events are filtered and highlighted for attention, giving you a clear real-time overview of your company – all without leaving your desk.

+ 1 %
Faster Decision Making

Set Up Your Business in Minutes
Not Days. Free 7 Day Trial

Fleet Tracking

Back to back phone calls between customers, staff and the office take time, a lot of time.

To give you back that time, fieldd’s Fleet Tracking displays the location of your staff on the map.

When staff are en-route, you can also see their position directly in the job card without having to call them for an update.

- 1 %
Less phone calls

Unlimited Users, Unlimited Features. Try it now for free.

Enhanced Job Cards

See the real time your staff arrived, what they messaged your customers, and how and when the job was billed. View quality control photos, ratings, checklists and forms – all at the click of a button.

Should an on-site situation change, you can instantly message both staff and customers, and change the job address, status or price – all without leaving your desk.

- 1 %
Less on-site checks