Field Service Software Terms of Service

Review fieldd's Terms & (EULA) Here

Our all-in-one field service software has a range of use cases that varies from company to company, country to country.

1. Terms of Use

By accessing the website at fieldd.co, and/or our mobile field service app (fieldd.me/app) and/or our mobile customer app, and/or registering as a new user via our apps or website provided by Fieldd Inc (USA & Global)Fieldd PTY LTD (AU), “fieldd”, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site and/or our mobile apps. The materials contained in this website and our mobile apps are protected by applicable copyright and trademark law.

1a. Licensed Application End User License Agreement

Apps made available through fieldd, Inc., whether on the Apple App Store or Google Play, are licensed, not sold, to you. Your license to each App is subject to your prior acceptance of either this Licensed Application End User License Agreement (“Standard EULA”) or a custom end-user license agreement between you and fieldd, Inc. (“Custom EULA”), if one is provided. Your license to any fieldd App under this Standard EULA or Custom EULA is granted by fieldd, Inc., and your license to any Third-Party App under this Standard EULA or Custom EULA is granted by the Application Provider of that Third-Party App. Any App that is subject to this Standard EULA is referred to herein as the “Licensed Application.” fieldd, Inc. or the Application Provider, as applicable (“Licensor”), reserves all rights in and to the Licensed Application not expressly granted to you under this Standard EULA.

a. Scope of License: Licensor grants to you a nontransferable license to use the Licensed Application on any device that you own or control, whether it is an Apple-branded product or an Android device, as permitted by the Usage Rules of the Apple App Store or Google Play. The terms of this Standard EULA will govern any content, materials, or services accessible from or purchased within the Licensed Application, as well as upgrades provided by Licensor that replace or supplement the original Licensed Application, unless such upgrade is accompanied by a Custom EULA. Except as provided in the Usage Rules of the Apple App Store or Google Play, you may not distribute or make the Licensed Application available over a network where it could be used by multiple devices at the same time. You may not transfer, redistribute, or sublicense the Licensed Application, and if you sell your device to a third party, you must remove the Licensed Application from the device before doing so. You may not copy (except as permitted by this license and the Usage Rules), reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Application, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing the use of any open-sourced components included with the Licensed Application).

b. Consent to Use of Data: You agree that Licensor may collect and use technical data and related information—including but not limited to technical information about your device, system and application software, and peripherals—that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the Licensed Application. Licensor may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you.

c. Termination: This Standard EULA is effective until terminated by you or Licensor. Your rights under this Standard EULA will terminate automatically if you fail to comply with any of its terms.

d. External Services: The Licensed Application may enable access to Licensor’s and/or third-party services and websites (collectively and individually, “External Services”). You agree to use the External Services at your sole risk. Licensor is not responsible for examining or evaluating the content or accuracy of any third-party External Services and shall not be liable for any such third-party External Services. Data displayed by any Licensed Application or External Service, including but not limited to financial, medical, and location information, is for general informational purposes only and is not guaranteed by Licensor or its agents. You will not use the External Services in any manner that is inconsistent with the terms of this Standard EULA or that infringes the intellectual property rights of Licensor or any third party. You agree not to use the External Services to harass, abuse, stalk, threaten, or defame any person or entity, and that Licensor is not responsible for any such use. External Services may not be available in all languages or in your country, and may not be appropriate or available for use in any particular location. To the extent you choose to use such External Services, you are solely responsible for compliance with any applicable laws. Licensor reserves the right to change, suspend, remove, disable, or impose access restrictions or limits on any External Services at any time without notice or liability to you.

e. NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE LICENSED APPLICATION IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LICENSED APPLICATION AND ANY SERVICES PERFORMED OR PROVIDED BY THE LICENSED APPLICATION ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE LICENSED APPLICATION AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LICENSOR OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE LICENSED APPLICATION OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

f. Limitation of Liability: TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LICENSOR BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE LICENSED APPLICATION, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Licensor’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above-stated remedy fails of its essential purpose.

g. Export Compliance: You may not use or otherwise export or re-export the Licensed Application except as authorized by United States law and the laws of the jurisdiction in which the Licensed Application was obtained. In particular, but without limitation, the Licensed Application may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department’s Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Licensed Application, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.

h. Government End Users: The Licensed Application and related documentation are “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished rights reserved under the copyright laws of the United States.

i. Governing Law: Except to the extent expressly provided in the following paragraph, this Agreement and the relationship between you and fieldd, Inc. shall be governed by the laws of the State of Texas, excluding its conflicts of law provisions. You and fieldd, Inc. agree to submit to the personal and exclusive jurisdiction of the courts located within the county of USA, Texas, to resolve any dispute or claim arising from this Agreement. If (a) you are not a U.S. citizen; (b) you do not reside in the U.S.; (c) you are not accessing the Service from the U.S.; and (d) you are a citizen of one of the countries identified below, you hereby agree that any dispute or claim arising from this Agreement shall be governed by the applicable law set forth below, without regard to any conflict of law provisions, and you hereby irrevocably submit to the non-exclusive jurisdiction of the courts located in the state, province, or country identified below whose law governs:

If you are a citizen of any European Union country or Switzerland, Norway, or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.

Specifically excluded from application to this Agreement is that law known as the United Nations Convention on the International Sale of Goods.

2. Use license

a. Permission is granted to temporarily view one copy of the materials, or download the “apps” (information and/or software as a service) on fieldd’s website for personal, non-commercial transitory viewing only for the duration of your free trial, or active subscription. This is permission is solely a grant of a license to access our services, and in no way is this licence, or any payments made to fieldd, considered as a transfer of title, sale, or ownership of fieldd’s software, and under this license you may not:

i. attempt to modify and/or copy the materials;
ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial) without written permission;
iii. attempt to decompile and/or reverse engineer and/or inspect any software contained on fieldd’s website and/or in fieldd’s mobile apps;
iv. remove any copyright or other proprietary notations from the materials;
v. relay and/or transfer the materials to a conflicting third party;
vi. transfer or attempt to transfer the materials to another person or “mirror” the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions.

c. Fieldd also reserves the right to terminate your free trial, and license at anytime without reason should we suspect your use of our software is not for typical reasons of our intended audience.

d. Upon terminating your access and viewing of these materials, and/or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

a. The materials on fieldd’s website and mobile apps are provided on an ‘as is’ basis. Fieldd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

b. Fieldd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site or our mobile apps.

4. Limitations

In no event shall fieldd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on fieldd’s website or apps, even if fieldd or a fieldd authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on fieldd’s website or mobile apps could include technical, typographical, or photographic errors. Fieldd does not warrant that any of the materials on its website or mobile apps are accurate, complete or current. Fieldd may make changes to the materials contained on its website, which includes but isn’t limited to features and bonuses included in plans, and/or mobile apps at any time without notice. However fieldd does not make any commitment to update the materials or notify you of updates.

6. Links

Fieldd has not reviewed all of the sites linked to its website or mobile apps and is not responsible for the contents of any such linked site. The inclusion of any link does not imply any endorsement by fieldd of the site. Use of any such linked website is at the user’s own risk.

7. Restricted business types

New account registrations in the following industries will be deleted:

a. Pornography;
b. Telecommunications, information, technology, computer network and/or technical support services which are located outside of the country they registered in;
c. Gambling or gaming services of any kind;
d. Cyber lockers and cloud storage;
e. Foreign currency trading;
f. Money service agencies and remittance providers;
g. Bitcoin and virtual currencies;
Tobacco, tobacco related products, electronic h. cigarettes and vapour ingestion devices;
i. Airlines;
j. Illicit drugs;
k. Pharmaceuticals;
m. Multi-level marketing or pyramid schemes;
n. Counterfeit products;
o. Fortune tellers, hypnosis or similar;
p. Debt refinancing or collection and related services;
q. Loan providers;
r. Selling social media follows, likes or similar;
s. Surgical or invasive cosmetic procedures;
t. Drug paraphernalia;
u. Get rich quick schemes;
v. Weapons;
w. VPN service providers;
x. Illegal products or services;
y. Products or services that infringe on the legal rights of another party;
z. Any business at our discretion that appears to be deceptive, unidentifiable by email and/or website, unfair and/or or is prohibited by one or more card schemes. 

8. Platform and subscription fees

a. You agree that once your trial has ended, a monthly or annual subscription payment for access to fieldd, will be billed in advance via the designated credit card provided in the fieldd CRM. A refund after this point is not applicable, and any extra job usage above monthly allowances will be billed at the end of the month.

b. You agree that monthly plan job allowances will be deducted once a job has been booked, and the scheduled time has past.

c. Should a monthly or annual subscription payment for any of our plans and/or apps and/or any fees remain outstanding for 7 days we will restrict your access to fieldd.

d. Automatic billing of your platform fees will continue indefinitely in accordance with our terms unless canceled by contacting fieldd Support and receiving a cancellation confirmation. You will be notified of each transaction via email & in your account.

e. Once canceled, the subscription will continue until the end of the month or year on a normal billing cycle, where you will have normal usage until the end of the month or year. You will not be eligible for a pro-rata refund for the then-current subscription period before cancellation, of which fieldd will bill you for any outstanding usage charges, and continue to do so until payment is received. Any and all apps will also be deleted upon cancellation. Fieldd reserves the right to terminate your access and license earlier upon the cancellation request without reason should we suspect your use of our software is not for typical reasons of our intended audience.

f. The amount of any fieldd fees or the method of calculating any fieldd fees may be amended by us from time to time and published at fieldd.co/pricing, out of courtesy we will attempt to notify you in writing by email or electronic communication with at least 28 days notice should fees or plans differ. At our discretion, without reason, fieldd reserves the right to restrict platform access should we suspect avoidance of fees.

g. If a plan is canceled due to non-payment of platform fees (including plan & app fees), and the company wants to reactivate their plan, any and all outstanding platform fees must be paid before fieldd can re-activate the company on fieldd. If re-activation is requested for an app, you must have an active subscription for an app, and pay a fee of $149.00 USD per app. If it has been more than 30 days fieldd cannot guarantee the full restoration of the account. 

h. There is a non-refundable $99 fee for each fieldd fee Chargeback and/or billing dispute, regardless of the outcome of the dispute with you and/or your card provider. Sometimes chargebacks are accidental, but if we determine, in our sole discretion, that you have excessive fieldd fee Chargebacks, we will limit your account and contest these chargebacks.

i. fieldd requires 30 days written notice to cancel your subscription.

j. Outstanding jobs within your fieldd account are your responsibility to manage. Fieldd takes no responsibility for job management.

k. Any refunds will be minus 3% credit card fees.

l. Any outstanding fees owed to fieldd will be sent to debt collection + $2500.00 admin fee + all debt collection costs will be passed on to the company/individual owing fees.

9a. FielddPAY (USA)

a. Fieldd partners with a validated Level 1 PCI Compliant Service Provider, who is a registered Processor of Pathward, N.A., Sioux Falls, SD to provide the fielddPAY Payment Service.

b. You agree to pay all applicable fees for transactions processed through the fielddPAY Payment Service. These fees will be deducted prior to the settlement of funds. Any outstanding fees or discrepancies will be charged to the credit card on file in your fieldd CRM account, processed via ACH, and/or deducted from your pending fielddPAY balance.

c. Fieldd reserves the right to withhold or deduct any outstanding platform fees from payments due to you.

d. A $30 fee will be charged for each chargeback. This fee is non-refundable, even if you successfully dispute the chargeback.

e. Processing fees are 2.9% + $0.30 per transaction. A reduced fee of 2.59% + $0.30 per transaction applies to card-present transactions using fieldd-approved hardware.

f. Funds will be settled on a 2-business-day cycle, with a cut-off time of 7:00 PM ET for inclusion in that day’s settlement.

g. Fieldd reserves the right to terminate your account or request additional verification if we suspect misuse, involvement in a restricted business type, or a high chargeback rate.

9b. FielddPAY (AU)

a. Fieldd partners with a PCIDSS accredited Payment Service Provider to provide the fielddPAY Payment Service.

b. You agree to pay all applicable fees for transactions processed through the fielddPAY Payment Service. These fees will be deducted prior to the settlement of funds. Any outstanding fees or discrepancies will be charged to the credit card on file in your fieldd CRM account, processed via ACH, and/or deducted from your pending fielddPAY balance.

c. Fieldd reserves the right to withhold or deduct any outstanding platform fees from payments due to you.

d. A $30 fee will be charged for each chargeback. This fee is non-refundable, even if you successfully dispute the chargeback.

e. Processing fees are 1.89% + $0.30 per transaction. Automated Contractor Payroll: $5.00 per contractor payout.

f. Funds will be settled on a Monday – Sunday weekly cycle, with a cut-off time of 11:59 PM Sunday for inclusion in that week’s settlement. Funds will be deposited by automatic electronic settlement at 12.30pm AWST Thursday to your nominated company and/or contractor bank accounts if you have automated contractor payroll turned on. Victorian & Australian National public holidays on Mon, Tues and/or Wed will delay Thursday’s settlement of funds.

g. Fieldd reserves the right to terminate your account or request additional verification if we suspect misuse, involvement in a restricted business type, or a high chargeback rate.

 

Fees:

a. Fieldd reserves the right to withheld or deduct outstanding platform fees from any payment due to you or such other manner as fieldd, as notified in writing by us to you from time to time.

b. You agree to pay any and all fees in respect of all transactions processed through the fielddPAY Payment Service and these fees, will be deducted pre-settlement of funds transacted through the Payment Service. Outstanding fees or inaccuracies will be deducted from the nominated credit card on file in the fieldd CRM and/or from the pending fielddPAY balance.

10. Branded/White Label Mobile Apps

The below terms apply to the Branded / White Label Mobile Service Apps and Mobile Customer Apps.

a. General Terms

1. To order and maintain an app, you must have an active Scale, Corporate or Franchise subscription. Once ordered, you agree to a 6-month contract with no option for downgrades or cancellations.

2. By ordering an app through the fieldd CRM, you are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use a copy of the fieldd Customer App or Service App. This does not constitute a transfer of ownership or title of fieldd’s software.

3. Once the order is placed, fieldd will start the app-building process, which takes at least 30 days. Fieldd is not responsible for any delays, and no refunds will be issued for delays.

4. Fieldd will provide tools to help you design your app, and on your behalf, fieldd will upload the apps to the app stores using our Developer Accounts.

5. After building, fieldd will submit your app for approval to Google Play and the Apple App Store. Fieldd is not responsible for delays caused by the app stores and no refunds will be provided due to such delays.

6. Once approved, fieldd will transfer the app to your Developer Accounts.

7. You are responsible for ensuring your app complies with Google Play and Apple App Store Terms of Service.

8. Fieldd is not liable for app removal or denial due to breaches of app store terms. No refunds will be issued in such cases.

9. If fieldd platform fees are not paid, fieldd will not maintain or support your app, which could result in its removal from app stores.

10. If you downgrade your subscription to one without an app, your apps are automatically removed from your plan. To re-activate your apps, you will need to upgrade and pay the re-activation fee.

11. If your app is removed due to content you add in violation of app store policies, fieldd reserves the right to charge a month’s subscription fee to rebuild and resubmit the app.

b. App & Branding

The Branded/White Label Mobile apps include the following features, available for Scale plans and above:

1. App Push Notifications
2. App Icons
3. App Splash Screens
4. App Store Ownership (Apps are published under your Google Play and Apple Developer Accounts, but the software remains the property of fieldd)
5. Customer App Side Menu Logo
6. CRM Logo
7. Email Header Logo
8. Online Bookings Page Logo

c. Extra Corporate Branding 

1. Email “sent from” branding
2. Footer of email branding
3. Branded side menu logo on online booking pages

d. Terms

1. Fieldd will not build custom features beyond those listed above.
2. Features not mentioned in these terms cannot be added or modified.
3. Fieldd’s software is not available for private label or one-time purchase.
4. Emails are sent from noreply@fieldd.co (except for Corprate/Franchise Plans)  but the reply-to email will be branded with your company’s email address.

c. App Revisions/App Rebuilds & App Re-Activations

1. Each customer receives one free app revision. Additional revisions are charged at $149 USD per app, per platform (e.g., $149 for an iOS Customer App and $149 for an Android Customer App). Re-Activations are charged at the above rate.

11. Affiliate Program

Fieldd will honor referrals through fieldd.firstpromoter.com that lead a paying monthly or annual subscription. Terms of the promotion can be found at fieldd.firstpromoter.com
Fieldd reserves the right to deny referrals and payouts at anytime should we at our discretion determine it’s not a genuine referral and/or:
a. The referrer refers themself.
b. The referral no longer holds an active fieldd subscription.
c. If the referrer is claiming referrals that they did not refer.
d. The referrer is unable to be contacted by fieldd to confirm the validity of a referral.

12. Business Associate Agreement & HIPAA

If your business type requires HIPAA compliance, or you transmit PHI, you agree to auto-enrolling into a business associate agreement with fieldd where you’re a covered entity pursuant to HIPAA, and fieldd is a business associate to you. Find your BAA here.

Additional protections are included when HIPAA is toggled on in CRM preferences (Scale plan+ – contact us to activate).
a) Emails won’t include scheduling questions or calendar invites.
b) Links to scheduled jobs and invoices can only be accessed once the customer logs into their account.
c) Sessions will logout every four hours

Fieldd has taken care of most of the technical and security protections however, it is your responsibility to ensure your business practices and systems stay in compliance when using fieldd, these include, but are not limited to:
a) Not using calendar sync
b) Customizing emails, SMS & push notifications to remove PHI.
c) Turning off emails that include the clients name & email address in the reply-to field.
d) Checking with third-party integrations such as Stripe & Zapier for compliance.

Staying up to date with HIPAA compliance is our priority, but fieldd takes no responsibility for direct, or indirect HIPAA breaches, due to the actions or non-actions of fieldd subscribers, and their customers, workers, staff and/or sub contractors, whilst subscribed to the fieldd platform.

13. Modifications

Fieldd may revise these terms of service for its website and/or mobile apps at any time without notice. By using this website and/or our mobile apps you are agreeing to be bound by the then current version of these terms of service.

14. Customer support - Fair use policy

fieldd understands that companies will require extra support in the first few months of implementing fieldd and occasionally require high volumes of support outside of normal support patterns. In good faith fieldd will provide this extra support via our live chat that can be found in the fieldd CRM & on our website. If a company is not paying for an active fieldd subscription, and/or requires excessive support outside of normal customer support patterns, fieldd reserves the right to prioritise support for paying companies on an active subscription, and/or place these support requests in a queue. In rare cases, should companies require an enhanced support plan, this will be available for a monthly fee based on requirements after the Customer Support Fair Use Policy is exceeded and fieldd understands how many extra hours per month are required to support the company.

15. Platform - Fair use policy

fieldd understands that companies will require extra usage in the first few months of implementing fieldd and occasionally require high volumes of SMS & platform usage outside of normal patterns. In good faith fieldd will allow extra usage from time to time as we learn your normal usage patterns. If a company is not paying for an active fieldd subscription, and/or requires excessive SMS and/or traffic outside of normal usage patterns, fieldd reserves the right to rate limit items such as SMS & Google Maps. fieldd also prohibits the use of bots used to visit your online booking page and/or mobile apps. This usage of bots for a short term traffic spike will negatively affect your SEO in the long run, and fieldd will on-charge a fee for the extra resources required to host these users.

16. Unlimited - Fair use policy

Some of our subscriptions are offered or described as being “unlimited” in nature.  This is subject, at all times, to reasonable usage limits of a business or municipality.  If we determine, in our sole discretion, that your usage is excessive, unreasonable and/or outside of your subscription plan job limit or enterprise contract agreement, we reserve the right to apply a per job overage cost or, restrict your usage until your next billing cycle.  fieldd wants all of its customers to get the best service and to be free to schedule jobs without limitations, with the best possible conditions.  By ensuring that a very few do not abuse our services and engage in unreasonable use, we can continue to offer the great services you enjoy.  We will use reasonable efforts to notify you if we decide to take such actions, but we also reserve the right to do so without notice.

17. Governing law

These terms and conditions are governed by and construed in accordance with the laws of the United States, and you irrevocably submit to the exclusive jurisdiction of the courts in these locations.

This policy is effective as of January 4th 2023.

View our Privacy Policy

View our GDPR: fieldd.co/gdpr

fieldd is compliant with GDPR.
View our privacy policy.