Leading Customer Experience

Become a leader of your industry with cutting edge customer experience features

Redefine your customers experience

Amazon and Uber have defined the ultimate customer ordering, delivery, and tracking experience making it hard for service companies to meet customer expectations.

Our field service management software sends branded SMS messages containing a link for your customers to view and live track their service call. Now, each service call is branded with your company colours and logo in a mobile app like experience.

Our live job tracking not only reduces your daily office workload, but it increases your customer repeat rate by providing a world class customer experience.

Secured Messaging

Protect the brand image of your service company, and avoid customer complaints by ensuring your mobile tradesman communicate professionally at all times.

Our field service management software guides your tradesman to communicate professionally in their field service app with customizable canned responses. When clients reply to their SMS messages, live push notifications to staff are sent, ensuring important messages reach your tradesman quickly in their field service app.

Your office managers can also monitor and message each job thread via their field service management dashboard on their desktop computer or mobile devices.

Quality Control

When your technicians are completing jobs in their field service app, they are required to upload photos before they proceed to the next step ensuring these photos are always taken. A live office admin photo stream shows each photo when taken, and can be viewed from any job card.

Quality control checklists are completed in the field service app, and when activated, a required step to ensure no checklist is ever missed. This data is time stamped when completed and viewable from your office admin dashboard.  

Our field service software has a built in internal rating and feedback system for every job completed to ensure you deliver the highest level of customer service possible.  A branded feedback form link is sent in the email receipt, and it is automatically shown via their job tracking screen.

A Whitelabel customer experience booster!

Our customer experience features are completely customisable and branded to suite your business. Give your customer a world class experience at the cost of only some loose change and become a leader in your field! 

"Uber" Like Experience

In App Chatting

Customisable Client App

Dynamic Tracking

Just focus on growing your customers.

Get started in 5 mins and discover an easy to use, fully customisable field service toolkit, for companies big and small.

Connect some, or all of our features & pay on a per feature, per job basis. Fieldd is designed to grow with your company, big or small.