How To Build an Uber-Like App: Step-By-Step Guide
Are you currently looking for ways to build a ride-sharing app like Uber or Lyft? Here, we will discuss all you need to know about building an Uber-like app, and especially the technical side of things.
Without further ado, let us begin.
How Would an Uber-Like App Work?
Since our goal is to build an app similar to Uber, then it’s important to first understand how the Uber app works:
- A customer requests a ride through the app, and the customer must enter the pick-up and destination locations.
- The customer needs to choose the vehicle type and preferred payment mode.
- The customer confirms the details of the request.
- The Uber app would search for drivers closest to the customer’s vicinity that also fit the customer’s requirements
- The drivers can either accept or decline the request until a driver accepts the request.
- The actual ride happens.
- When the customer has reached his/her destination, the fee gets deducted automatically from the customer’s account (credit/debit cards, PayPal, etc.) or the customer can also choose to make the payment in cash and the driver can confirm on the app whether the payment has been received.
- The customer will be asked to rate the driver based on their experience. These ratings would be used by Uber to evaluate the performance of their driver-partners and to help other customers in choosing their drivers
With that being said, an Uber-like app should include five core functions:
Trip request. Customers should be able to easily make their requests while checking the fare for the trip and choose between various car types. The app should make it easy for customers to define the pickup and destination points for the ride.
- Trip Verification. The customer reviews pickup location, fare, and other relevant information and verifies the request.
- Finding the nearest driver. The app will then find the uber driver located nearest to the customer that fits the customer’s requirements. The driver has the option to decline the trip request and in such cases, the app will automatically forward the request to the next nearest Uber driver.
- Payment Confirmation. Once the customer has reached the destination, the Uber app must confirm payment based on the customer’s payment mode of choice. The driver can also manually confirm when payment has been received.
- Rating System. Customers can give a star-based rating to the driver, and other customers can pick drivers based on these star ratings.
Recreating Primary Features In a Uber-like App
An Uber-like ridesharing app would require us to create three separate app interfaces:
- An interface for the customers/riders
- An interface for the drivers
- An admin panel to ensure seamless functioning of the whole system
Below, we will discuss the essential features of each interface.
Primary Features for the Customer Interface
The passenger/customer/rider interface should include the following features:
- Account registration: customers can register or sign in to an existing account, as well as registering payment methods.
- Booking: customers can book a ride by entering their pick-up address and fine-tune pick-up location, select the type of car, adjust the destination locations, etc.
- Fare calculator: the app would automatically calculate the fare for traveling from the pick-up location to the destination. The app would also consider factors like estimated traffic, type of car selected, fuel rates, and so on.
- GPS tracking: tracking the vehicle’s location in real-time and also other relevant information like traffic, routes, estimated time of arrival, and so on.
- Payment verification: riders can choose between different payment options supported by the app (credit/debit card, PayPal, Stripe, mobile banking, etc. ). Customers can also opt to share a ride with other passengers (split payment)
- Travel history: a record of the rider’s previous rides and transactions
- Messaging and voice calling: customers can message and call the driver, for example, for confirming the pick-up location. Customers can also contact customer support/admin.
- Rating system: customers can provide ratings for the driver.
- Ride cancellation: customers can cancel the ride within a specified time limit, or they might be charged a cancellation fee.
- Schedule for later: allowing the customer to book a ride in advance
- Book for others: allowing the customer to book a ride for other people (and pay for the ride)
Primary Features for the Driver Interface
The dedicated app for driver-partners should include the following features:
- Notification: drivers would be notified when there’s an incoming ride request. The interface should provide information on the pickup location, destination, travel route, and other relevant information.
- Driver information: information about the driver like availability status, license, car insurance, etc.
- GPS map: the driver can use this feature to navigate the traffic to reach the destination, and would also receive notifications when there’s any heavy traffic ahead, change in optimal travel route, and so on.
- Reports: reports about trips and earnings
- Waiting time: depending on the agreement, we can set up so that the customer must pay extra if the waiting period exceeded a specific time (i.e. 5 minutes)
- Upcoming ride: the rider can be notified of the next ride while they are completing the existing ride.
Primary Features for the Admin / CRM Interface
Last but not least, an admin interface is essential to ensure the whole system. The Admin interface should ideally include the ability to monitor all features of both the driver’s and customer’s interfaces, including:
- Monitoring customer details
- Monitoring driver details
- Booking details and management
- Vehicle detail management
- Location and fares monitoring and adjustment
- Communication features (messaging/calling)
- Rating and reviews management
- Promotions and discounts management
- Customer support
- Content management system (CMS)
Technological Requirements for Building an Uber-Like App
Although as we can see from the above features, building an Uber-like app can be quite complex and must include a lot of core features in at least three different interfaces, there are three most important technological requirements in building these features:
1. Payment Integration
With how the uber-like app must be able to calculate fares, process payments, and confirm transactions virtually in real-time, proper payment gateway integration must be implemented in the app.
However, for an app to start accepting online payments especially from credit cards, you’ll need to first meet certain requirements and regulations since you’ll be dealing with customers’ sensitive financial information.
Thus, including payment integration to your Uber-like app isn’t solely about whether you are technologically capable, but also whether your organization is also ready in staying compliant with your local regulations regarding data privacy and financial transaction processing. Meaning, getting approved for payment integration can be difficult and time-consuming, often with lengthy paperwork.
2. Navigation and Mapping
Uber-like apps need to use geo-location technologies for detecting the device’s location and for navigating from one point to another. A fairly simple solution is to integrate with ready-made mapping technologies like Google Maps, but typically you can’t solely depend on Google Maps for unique logistic and navigation issues necessary for tracking devices and ensuring seamless real-time navigation.
3. Real-Time Push Notifications
Another important technical requirement when developing an Uber-like app is to ensure real-time notification for both the customer and the driver. Late notifications can ruin customer experience in using your apps, as well as negatively impacting the driver’s performance.
The driver must receive real-time notifications when a new trip request was made, while the customer must get a notification when a driver has accepted the request, reached the pickup location, and when the trip was canceled by the driver.
Integration of a reliable push messaging technology is extremely important in this app.
Partner with fieldd Customer App To Build Your Uber-Like App
With all the technical requirements discussed above, it’s virtually impossible to build your Uber-like app without an experienced app development team.
This app development team will need to have the following members:
- App developers for both iOS and Android
- User Interface (UI) and User Experience (EX) designers
- Backend developer
- Business analyst
- Quality-assurance analyst
- Project manager
Obviously building an in-house team with these key members can be time-consuming and expensive, so it might not be viable for most organizations.
This is why partnering with an experienced but cost-effective customer app developer partner like fieldd Customer App to help build a world-class Uber-like app for your service company.
By partnering with fieldd Customer App, you’ll get benefits like:
- No developers and no coding required
- Simple and intuitive visual-editor where you can customize:
- Cost-effective, only $999 for setup and $199/month ongoing fee.
- Fast turnaround time, you only need 3 to 4 weeks of development for your app to go live
- In-app push notifications allowing you to easily engage customers. Update customers automatically with every ride status, and you can send promotional messages directly to one or all your customers at any time.
- In-app contactless payment integration. You don’t have to fulfill specific regulations and requirements from Payment Card Industry Data Security Standards and other organizations to start receiving online payment on your app right away. Real-time payment experience for your Uber-like app.
- Customer share codes, every customer that uses your app can easily share the app with friends and family with their unique share code. You can arrange campaigns like offering free credit from the person who shares the code.
- Live tracking and secure live chat features allowing real-time tracking and navigation for both your customers and drivers.