How to Handle a Bad Review on Facebook

No matter the industry, learning how to handle a bad review on Facebook is an essential skill to have. Negative reviews can happen, whether justified or not. By knowing how to respond to a negative review on Facebook you can turn the situation around

First and foremost, addressing a negative review quickly and professionally is important. To come to a resolution with the reviewer it is important to leave any personal biases aside.

1) Address The Reviewer By Name

Being heard is important to people and customers often turn to the public forum to seek the validation they are seeking. A great place to start is remembering your reviewer is a human being, addressing them as such can go a long way. Doing so adds much more authenticity and personalization following the actual response.