Software for modern service businesses that creates the seamless digital experience consumers love.
Finally, field service management software that streamlines both front and back-end operations.
The #1 field service management software to
Schedule & Dispatch Field Services in Real-time
“I’ll be there between…
12:00pm – 3:00pm”
Your friendly dispatcher that never sleeps
Choosing fieldd is like hiring a 24/7 scheduling and dispatch team.
Our smart online booking system turns missed calls into paying customers with a leading edge auto-dispatch system that:
- Systematically assigns the right resources for the job based on skills, location and availability.
- Automatically schedules the job and synchronizes calendars.
- Alerts the technician, including all the relevant job details.
Our field service management software boasts a world-first auto dispatch system. To book services, users scan your QR code, visit a web page or open your white label mobile scheduling app.
Jobs dispatch via the Field Service Operations dashboard with real-time insights. New jobs alert your field service contractors or workers on their mobile devices.
Our software increases workforce productivity by creating customer profiles with every scheduled job. Profiles link contact details, photos, notes, and history to every job.
INTELLIGENT, INTUITIVE AND ACCURATE APPOINTMENT SCHEDULING
The booking process is the bread and butter for many service businesses – and fieldd delivers the easiest, most efficient toolset on the market for accurately accepting and scheduling appointments online.
When your customers go to book online, or in the customer app, fieldd automatically checks availability of services and qualified staff at their location in real-time, before presenting the customer with options to schedule.
Never miss a booking and offer your availability online 24/7 so people can book on their schedule.
Once an online booking is submitted, because fieldd knows both how long your services take and how long it takes to drive between jobs, the job is automatically assigned and dispatched, and your calendars and availability are simultaneously updated. Automating job updates and zero double bookings makes field service management a breeze.
Easy Work Order Dispatch
Like Uber, our field service management app has on-demand dispatch built-in.
Nearby workers have real-time visibility of nearby on-demand jobs. Workers have complete visibility of the service details and can accept or ignore jobs as they become available.
Once accepted, live SMS updates send to customers with estimated arrival times.
On-demand dispatch is perfect for field services with flexible work schedules or short service durations.
A dashboard that monitors staff and customers
Watch every field service job from the seat of your chair. fieldd’s CRM web dashboard gives field services real-time insights into their operations.
Oversee communications between customers and technicians.
Track payments and invoices as they’re billed.
Automate tasks such as invoicing and SMS reminders.
Boost customer satisfaction with real-time feedback, including ratings and technician arrival times.
Increase revenue suggestions on how to optimize your field service operations. Complete more jobs each day with visibility into travel time and service areas.
Reduce management tasks and on-site inspections with built-in quality control. Collect before and after job site photos and checklists.
Customize fieldd to your management style with easy-to-use workflow builders. Tailor communications via SMS, email, and mobile app push notifications.
Document every service
Document each job as if you were there. Customize how much contractors are required to document each job on-site.
Staff capture and store unlimited photos from the cam of their company app. View, share and download contractor photos taken onsite. Access all photos in the project gallery, worker profile, or digital job card.
Make your job easier
View job progress in real-time, giving you maximum visibility over your staff. Digital CRM job cards provide insights into technician performance and customer satisfaction by clicking a button.
Accept payments and resend estimates and invoices via email and SMS.
Job notes, photos, and updates sync directly to your technicians’ mobile devices.
An app to manage staff when they're in the field
Guarantee your customers schedule services nearby, not in places you don’t service. Google-powered field service areas also reduce technician downtime and travel time between appointments.
Increase customer satisfaction whilst reducing tasks using live job tracking. Customers track technicians en route to their location and receive live SMS updates.
Organize customer payments, history, and job history into their own online profile. Customers self-serve tasks in-app and online including canceling and rescheduling jobs.
The apps only "big companies" have
Normally, custom mobile app development takes years and hundreds of thousands of dollars. Design, build and order a custom field service app in just 14 days with fieldd. Get every feature in-app, and design it to your needs using our drag-and-drop designer.
Exclusive to fieldd, get your company listed on the app stores in weeks, not years. We maintain your mobile apps whilst you focus on managing your field service.
Built for Field Services of all sizes
If you’re new to business or an experienced service professional, fieldd has the solution for services of all sizes.
Why build custom software, when you can use fieldd
Some field service companies consider building their own custom software solutions – until that is, they discover fieldd. Fieldd’s modular architecture allows for virtually endless customization and personalization options, right out-of-the-box.
Select your Plan
Everything you need to run your field service management business in one powerful end-to-end platform.
Field service management software that secures long-term success. Organize your customers, workers, payments, and jobs in one place.
Software that reduces citywide response times. Launch an accessible engagement suite with auto dispatch and faster resolutions.
Adapts to all field services
How an Indianapolis Mobile Automotive Service grew from 70 to 500 jobs /mo.
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Take charge of your business
See guaranteed results in just 7 days with our proven field service software.