Dealing with Insurance Claims as a Windshield Repair Company

One of the most fragile components of a car is, of course, the windshield. As windshields are made out of glass, they can be easily cracked and chipped. While serving as a reputed auto glass repair company, it’s very likely that you provide insurance services to your clients. Therefore, you need to understand how windshield crack repair insurance works. Windshield crack repair insurance bill is added to the total cost of car insurance. The client has to pay a small fee every month to build his insurance claim. 

There are many reasons to scale your windshield repair business. That’s why it’s unfortunate to be in a situation where your business is needed the most but you are unable to capitalize. The following is one example where improving your service capacity and knowledge can help grow your business. If you’re looking to improve your service offering, learn more and try fieldd for free. 

Repairing vs replacing a windshield:

Repairing a car’s windshield and replacing it are two very different approaches towards fixing a cracked windshield. As a car window repair company, you’d have the authority to decide and advise your clients about choosing the right path. There’s no solid rule for deciding if a crack should be repaired or the whole window must be replaced, but a general rule is often used. If the crack or chip is smaller than a dollar bill, it should be repaired, and not replaced. All the cracks and chips larger than a dollar bill should be replaced. However, you must take a more detailed analysis of the actual damage before suggesting a repair or a replacement.

Understanding when to suggest an insurance claim:

Depending on the city, state, country, and also your policies, there a few types of insurances that you can provide to your customers. If the client has opted in for repair costs only, then windshield replacement costs aren’t included in the insurance claim. Depending on the type of damage and the cost incurred to repair it, you may charge a deductible fee from the client. However, if the client has opted in for a full car window repair insurance, then you cannot charge a deductible fee from the client. Small repairs, full repairs, and replacements are all included in this type of insurance. Moreover, if your city, state, or nation has specific laws about deductibles, you might need to adjust your policy accordingly. For example, if your state forbids deductible charges, then you simply just can’t charge any deductible fee from the client. 

Getting paid from insurance or the client:

Depending on the type of insurance you provide, you’d get paid from the company that’s responsible for the actual insurance. In this type of scenario, you’re only responsible for providing the windshield crack repair services, get paid, and get going. You wouldn’t have to deal with anything monetary — unless your company is directly responsible for providing first-party windshield crack repair insurance. Moreover, if your state or country policies allow it, and your insurance policy also supports it, then your client will also have to pay you the deductible fee. In any case, it’s important to handle windshield crack repair insurance very carefully.


Glass is fragile and it often chips, cracks, and breaks. While managing a windshield repair company, you’re probably into providing windshield crack repair insurance. It’s important to realize when to provide a car window repair, and when to suggest a full window replacement. You must also know your rights in getting paid from the actual insurance company or the client, during the insurance period. 

Offer the best windshield repair services

If you’re a windshield repair company, give your customers the booking system they need and improve the way you do business. We are more than just a calendar app. With fieldd, our appointment software can be set to automatically schedule and dispatch the right staff member for the job. We go a step further than typical booking platforms by including features that help you grow your business. 

From smart-geofencing that optimizes your service area to quality control tools, fieldd helps your team maintain high standards and get more jobs done in a day. The included fieldd staff mobile app allows your team to upsell additional services and perform transactions right on the spot. 

Get started with fieldd for free. No monthly fee and no credit card required.

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