Field service management software allows users to manage a business from an online CRM. For example, if you have a service company. You need to book the job quickly and accurately when a service call comes in.
The software will help manage various aspects of your service calls, like dispatch and tracking. The software will ensure you can access your information anywhere and on any device. A cloud-based platform is an excellent choice for FSMS. Cloud-based software is accessible from a desktop computer, mobile phone, or tablet.
I'm Already Using A CRM Software
As a business owner, using multiple pieces of software is inefficient.
What if all business tasks can be in one piece of software?
We have a solution that handles all business tasks. Having all jobs in one place reduces stress and streamlines your service company. You can get started with fieldd today in as little as 5 minutes.
Schedule and Dispatch Staff Automatically
Typically, when scheduling a service call, you need to find the perfect time that suits your customer and your employee. But first, you need to consider seven key factors:
- Technician service area. Who is available in which location, and do you need to on-charge for travel time?
- Technician Qualifications. Can your staff perform all your services or an individual staff perform certain services?
- Technician Availability. Cross-reference availability with their time off the calendar
- Service Call Pricing. What does this service call cost?
- Upgrades. Are any upgrades or upsells for this service call?
- Service Call Duration. How long will this service call take?
- Are Multiple Technicians required? Do you need more than one person on this service call? If so, when dispatching a crew, who will be the foreman?
Once you have considered the above, customers select a time. If this time isn’t suitable, repeating the process until the perfect time and service is selected. Our Field Service Management Software allows you to automate the scheduling and dispatch processes using powerful artificial intelligence features. These features are available a customizable and branded online booking portal.
The fieldd service designer allows companies to view their job workflow visually, and the fieldd takes care of the rest.
This enhanced customer and admin experience reduce the average call time from 8 minutes to as low as 90 seconds, with 99.9% suggested time slot accuracy.
Manage Quality Control from your Desk
Time-consuming on-site visits and inconsistent feedback increase service company costs. Fieldd features service checklists and photos, which are time-stamped for quality control.
Once the service call is complete, your customers will be prompted get an SMS to rate their service received and provide feedback to help you improve.
These fieldd features are part of several other quality control measures to ensure your service is on time, every time, to the highest standard.
Get Paid for Service Calls Faster and Easier
fieldd has combined Mobile Point-of-Sale (POS) into our fieldd Service App.
Other field service management platforms don’t combine a CRM and payments in one place. fieldd does things differently. fieldd eliminates daily payment matching for outstanding service calls.
Our Mobile POS app accepts cash, credit card, discounts, and gift vouchers and issues invoices. Invoices give a link for your customers to pay online or to your bank account. Technicians can edit work orders, adding services directly from their fieldd app.
When auto-matching of daily jobs to payments happens, you no longer need to do it!
iOS and Android Staff Apps
The fieldd platform fully supports both iOS and Android users. Our fieldd service software is being actively developed for users on both platforms. These apps can be used simply as a Mobile Point-of-Sale or as a complete schedule and Dispatch Software.
Mobile Workforce App When You’re Out of The Office
Managing your workforce when you’re out of the office is always a hassle for any business owner.
Logging into the standard CRM management dashboard is excellent, but you and your team need to review the information to decide if it requires action.
The fieldd Mobile Admin App available on iOS and Android alerts you in real-time when issues are predicted to occur or as they happen. No field service management platform offers this feature that allows you to operate outside the office without worrying about what you’ll miss while not sitting at your desk.
Customer Relationship Management for Service Companies
CRMs are often used next to mobile payments and booking systems. In comparison, fieldd automates your service calls. It also collects the entire conversation between your clients and your brand.
Live GPS Tracking and Updates
Delivering customers a service they want to tell their friends about is often hard to achieve. With companies like Amazon and Uber dominating and raising the bar for deliveries and tracking, it is even more challenging for service companies to meet their clients’ expectations.
Our contractor app auto logs and updates your clients and staff in an Uber fashion through SMS messages and branded mobile app push notifications. Our fieldd Service App sends SMS messages containing a link for your customers to view, locate and track their service call. This live GPS tracking experience branded to your company’s logos, looks as if you’ve hand-built the software.
In summary, the fieldd platform is a free CRM software solution for businesses. On a per job, per feature pricing model for large enterprise-sized companies, with no upfront costs or monthly fees.
Select your software plan today, and get started within 15 minutes: fieldd.co/pricing
Facebook: fieldd.me/3fwp
Linkedin: fieldd.me/jd