Customers have shifted the way they shop, schedule and pay for services. The shift from traditional service scheduling came to a head with the rise of Uber and the recent pandemic world. The change in customer experience expectations is for the best, however many service companies are left wondering how to transform customer experience within their business.
Here at fieldd we have the tools your service company needs to transform your online booking experience. Excitingly, we have now made them even better!
Transforming Customer Experience
Customers are searching for 4 critical things:
Having a quote form system for customers to request services does two things, firstly it means your customers are unsettled. They continue to search for a response until they hear from someone. Secondly, they move on. They proceed with their day and respond to the first guaranteed date and time someone can perform their service. But what if you showed your price, date, and time right away? Now that is convenient! Your customers are 94% likely to finish their search there and then. Winning you best experience, and highest conversion rates against competitors who still rely on quote forms.