Knowing how to measure customer satisfaction is critical for businesses. Why? Customer satisfaction rates impact your bottom line. Rates impact reputation, repeat business, online ratings and attracting new talent to work for you.
What Benefits Will My Business See By Measuring Customer Satisfaction?
What 5 metrics should I be tracking?
1. Online Reviews.
It may seem obvious, but a simple way to track what your customers are thinking is to stay on top of your online reviews.
2. NPS- Net Promoter Score.
3. Customer Acquisition Cost.
4. Customer Churn.
5. Customer Satisfaction Score.
Don’t just take our word for it, learn what our customers have to say.