How To Ask Customers For Reviews

How to ask customers for reviews? Asking customers for reviews and gaining as many 5-stars as you can lead to a good brand reputation, attracting more customers, and solidifying future growth. 

Need some help wowing your customers and ensuring more 5-stars? Click here for a free fieldd trial. 

Before you start blindly asking your customers to leave reviews, recognize that there is a delicate art to doing. You want to avoid accidentally deterring customers or leaving a sour taste in their mouths from your question.
Because of that, below are some helpful tips on the best ways to ask customers for reviews, and it all boils down to three basic principles: word choice, tone, and timing.

How to ask customers for reviews

What To Consider When Asking Customers For Reviews?

Choose Your Preferred Method

There are many ways to ask customers for reviews. This includes in-person, over the phone, emails, or social media platforms. So, to start out on learning how to ask customers for reviews, determine what your preferred or primary method will end up being. Doing so can help you align your wording right to appeal to that specific method you choose to ensure that your efforts are going to convert into more reviews.

 Phone Example: Thank you so much for doing business with us and providing your feedback. You know, those types of comments can really help prospective customers to feel more confident in going with us. If you wouldn’t mind writing down what you just said in a quick review, that would be very much appreciated. 

 Email Example: Thank you for your custom! We really hope you loved our service! If you do, would you consider posting a review? This would help us to continue providing excellent services and help potential buyers to make confident decisions. Thank you in advance, and for being an amazing customer!

Always Ask, Never Demand

A fundamental thing to know about how to ask customers for reviews is to never demand them; always ask in a personal way. People like knowing they are connecting with people, which is where genuine requests come into play. People do not like being told what to do, and they will be much more likely to comply with what you are asking if you keep it genuine, authentic, and transparent. 

Timing

What is the best way to ask customers for reviews? Ask them immediately after you have closed a service or transaction with them. Let’s face it; people have busy lives and are going to move on and forget a majority of their experience with you if you wait for days to ask them for a review.

Instead, asking customers for reviews as a closure to an interaction will gain much more response rates than waiting until a later date. Keep in mind this is where automated review prompts by software (like fieldd features) can ensure they are prompted immediately to rate and review.

Fieldd Software + Asking Customers For Reviews = New Levels Of Success

Never underestimate the power of a 5-star review. Those yellow shiners with a few powerhouse sentences can ultimately become the pin that opens the flood gates to many more customers heading your way.  Now, there will be a good handful of customers who will take it upon themselves to leave you a review, without prompt. which is great! But others need a gentle nudge. 

Remember customers will review based on the work you do but also their experience with your business in general. Ensuring that both the services you provide, as well as the scheduling experience from start to finish is the best it can be will boost your chances of scoring a 5 star review.

Having tools such as auto updates, auto reminders, and review links automate most of those mundane but very important tasks. Fieldd does just this, ensuring businesses gain more 5 star reviews by wowing your customers. 

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