A field service app is a software or mobile application that helps field service personnel to work efficiently. Field service apps offer a real-time view of customer orders, a customer database, and an automated notification suite. It’s an app designed to make your life easier for day-to-day operations. If you’re in the service industry then you will love these apps! For all industries, it will help you keep track of your business in one place without wasting time across multiple tools.
Because the field service industry still relies on phone calls many apps include dialling functionality as well. Some also provide GPS tracking of drivers, so you can keep track of where your inventory is in real-time.
For example, fieldd provides a field app solution for both workers and customers.
The Benefits Of Field Service Apps
For field workers, a service app can help in the following ways.
- No need to remember customer locations
- Free yourself from paperwork
- A mobile app is easier to carry than a clipboard. It provides important details like current inventory on hand, delivery status, and scheduling information.
- Improve customer service
- More efficient scheduling
- Fleet management also makes it easier for you to schedule your vehicles and drivers at a moment’s notice during peak times of the day or week.
Bottom line: service apps increase profits and reduce operating costs for the businesses that use them.
For customers, a field service app offers the following value:
A field service app helps you get the job done in a more efficient way. When you place an order, a smart app can do all the work for you without wasting time writing emails, or calling customers.
A field service app frees up your time and lets you focus on what matters. There’s no need to spend hours digging through paperwork or visiting clients in person when they call for help. You can enter new orders or contact information and let the app do its thing.
A smart app meets your needs, so you don’t have to waste time switching between multiple tools.
A field service app keeps your information safe. As you are using one tool to run your business, data remains accurate as it is not transferred between tools.
The Field Service App Industry Breakdown.
The service industry projects to employ approximately 17 million workers by 2020. In 2015 alone, businesses in the industry generated about $700 billion in revenue. , The value of mobile apps for field service follows a similar growth trajectory. In the search for ways to improve efficiency and profitability, product managers from over 300 companies have adopted apps that help their field staff assign and manage work orders. Of those companies, 60% were manufacturers that used the technology to connect with distributors; 30% were telecommunication providers who used it to manage installation technicians; and 10% were heavy equipment manufacturers who used it to track technicians on job sites.
Through the use of field service technology, businesses in the industry have realized a 24% increase in productivity and a 60% reduction in costs. The success of these apps has lead to an increase of 20-25% growth per year over the last few years.
With the simple goal to help field service companies save time and money on mundane tasks, we designed field service apps that use technology to automate tasks.