FAQ

FAQ

FAQ from field service companies

A modern iPhone & Android mobile phone doesn’t come with an instruction manual and fieldd was built with the same express setup in mind. This allows you to dynamically change fieldd with ease to match your company branding, style and services.

An intuitive approach to the design of our mobile apps & CRM mean your staff will familiarise themselves with fieldd in a matter of days.

Yes! It is so customizable that your customers will think you have hand built a solution for your business. The level and ease of this customization is the best in the field service software industry.

Yes! Every app we release will be always available on both Android & iOS.

We bill at the start of the month for monthly fees & app subscriptions. For usage above 100 jobs, this is billed at the end of the month or, for fielddConnect users (AU only), weekly at the time of payout.

Tasks that normally take people hours to complete, are replaced by unique features built by fieldd. These unique features when used to automate these tasks, require input from Google, AWS & Twilio, which is why certain features need to be priced based on the usage of them per job.

This is a common FAQ, we have an in-house team that can put together a training & setup package for you and your team. Please visit our Enterprise Solution & Pricing pages to learn more.

Yes! We are live in 154 countries and are built to support different currencies, time zones and languages.

Our pricing also dynamically adjusts itself based on which country you are using fieldd in. For a full list of countries we support and what it will cost you in your country, please visit our Pricing page.

We understand your business relies on our software to operate, so we have built it for maximum uptime and scalability. We have in-house teams of developers and support staff that are available 24/7, and utilise the best servers and security available – AWS.

Online Bookings

How to access and customize your Online Booking Page

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How to add additional questions to your Online Booking Page

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How to build field services that appear on your Online Booking Page

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How to offer add-on products and services on your Online Booking Page

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How to customize your Online Booking Confirmation Email

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How to add Google Analytics tracking to your Online Booking Page

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fieldd CRM

Adding and managing new leads in the fieldd CRM

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Performing quality control checks within the fieldd CRM

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Getting to know your fieldd Fleet Tracking Map

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How to customize your SMS Notifications

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Getting to know your fieldd CRM Dashboard

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How to setup your geofences in the fieldd CRM

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Exploring your fieldd Job Calendar

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Exploring your fieldd POS Report

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How to create a promo code for your services

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How to integrate your existing payment provider

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Managing Staff

How to customize the Uber - like Live Staff Job Tracking

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How to schedule, dispatch and assign jobs to your staff

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How to customize your fieldd Staff App

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How to communicate with your staff using the fieldd CRM

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How to use your fieldd Staff App

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How to add new staff to your field team

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More Questions?

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